you may disagree with the statement. but sometimes, things or people just make us feel so, to the max.
i was very hungry this morning, so for the first time since working in bugis, i went to a famous fast-food ‘M’ outlet to buy a breakfast set. i didn’t know that there was a promotion going on, 1 free coffee for any purchase of a set. so i was totally caught off guard (plus early morning, brain not working yet) when the counter-lady asked.
M staff: “do u want extra cup of coffee?”
me: “pardon? i tot the set comes with a coffee?”
M staff: “ya lar, buy 1 get 1 free mah.”
me: “oic, hmm, sure why not.”
proceeded to pack my order and handed me just 1 cup of coffee.
me: “sorry i tot there is a free cup of coffee?”
M staff: “you say you dun want!”
win liao lor! what a way to start the morning…
later in the afternoon, met kless for lunch. after lunch we went to a very nice and cosy small cafe along north bridge road. (read more on kless’s blog if you want). so we went in to enjoy a cup of coffee. the price was much more expensive, in fact the cup of coffee itself is more expensive than the entire breakfast meal. but then the service was excellent. the staff greeted us warmly when we entered the cafe. served the drinks with a smile. before we left, every staff in the cafe bid us goodbyes.
win liao! a perfect lunch time…
there must be something that differentiates that shop from ur neighbourhood kopitiam. other than the tastiness of the food/drinks, which is mostly subjective, 1 obvious way is to make u feel warm, welcome, at home, comfortable.
ReplyDeleteso besides the aircondition and spacious seats, another way wld be the excellent service. so ppl who can afford it dun mind paying the extra dollar or 2 to have a good time and feel good abt themselves, to a certain extent.
on the other hand, if u r paying 90cents for a cup of kopi, u basically have to manage expectations :P